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RETURN POLICY

Simple 30-Day Return, Exchange, and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we will gladly exchange or refund the item within 30 days of the shipping date. Below are the key points of our return and exchange policy:

Eligibility for Returns/Exchanges:

  • Time Frame: Returns or exchanges must be made within 30 days of the item’s shipment date.
  • Condition of Merchandise: All merchandise must be in original condition and must be accompanied by the original receipt, including all provided documentation and or certification(s). 
  • Exclusions:
    • Special Orders: No returns, exchanges, or refunds will be accepted for items that are special ordered (sized, engraved, altered, or custom-made). 
    • Clearance or Closeout Merchandise: Refunds cannot be issued for clearance or closeout items.

      Refund Process:

      • Once your returned merchandise is received, we will issue a credit to your accountThis typically takes about 5 – 7 business days after the receipt and verification of the merchandise return. Less any charges or restocking fees or shipping charges.  

      Return Options:

      • In-Store Returns/Exchanges: You may return items to the Morgan Jewelers location where you made your original purchase.
      • Mail-In Returns: You can also return items via mail to our Morgan Management Online Department.
        • To initiate a return by mail, you must first fill out this return form. *Return Authorization RA# are provided within 1 – 2 business days after request.*
        • Use a trusted carrier such a U.S. Postal Service, UPS or FedEx for mailing returns.
        • Be sure to insure the package for the amount paid and request a Return Receipt for confirmation of delivery.
        • Be sure the return package is trackable 

        Start Return here

        Important Notes:

        • Special Orders: These items cannot be returned.
        • Return Authorization: To ensure a smooth return process, please call 1-800-234-0508 x 132 to receive a Return Authorization before sending any items back.

        If you have any questions, please don't hesitate to contact us at 1-800-234-0508 x 132 or visit your nearest Morgan Jewelers location.

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        Logan, UT

        75 E 1600 N
        Logan, Utah, 84341
        435-753-3458

        You're Currently Shopping
        Distance 1503.54 miles

        Orem, UT

        575 E University Parkway
        Orem, Utah, 84097
        801-224-1871

        Distance 1508.29 miles

        Salt Lake City, UT

        51 S Main Street #225
        Salt Lake City, Utah, 84111
        801-363-5300

        Distance 1514.5 miles

        Ogden, UT

        3651 Wall Avenue
        Ogden, Utah, 84405
        801-394-0906

        Distance 1514.95 miles

        Murray, UT

        6102 S State St
        Murray, Utah, 84107
        801-266-0294

        Distance 1515.25 miles

        Sandy, UT

        10450 S State Street
        Sandy, Utah, 84070
        801-571-7307

        Distance 1516.46 miles

        Layton, UT

        1201 N Hill Field Road
        Layton, Utah, 84041
        801-546-3458

        Distance 1516.96 miles

        West Valley City, UT

        3601 S 2700 W
        West Valley City, Utah, 84119
        801-966-3352

        Distance 1519.13 miles

        Missoula, MT

        2901 Brooks Street
        Missoula, Montana, 59801
        406-543-7134

        Distance 1614.71 miles

        Magic Valley Mall

        1485 Poleline Rd. East #107
        Twin Falls, Idaho, 83301
        208-329-5656

        Distance 1634.01 miles

        St. George, UT

        1770 Red Cliffs Drive
        St. George, Utah, 84790
        435-627-8375

        Distance 1655.14 miles

        Boise, ID

        350 N Milwaukee Street
        Boise, Idaho, 83704
        208-376-6181

        Distance 1721.13 miles

        Henderson, NV

        1300 W Sunset Road
        Henderson, Nevada, 89014
        702-733-1742

        Distance 1755.58 miles

        Las Vegas, NV

        4300 Meadows Lane
        Las Vegas, Nevada, 89107
        702-870-0901

        Distance 1762.98 miles

        Union Gap, WA

        2529 Main Street
        Union Gap, Washington, 98903
        509-452-8858

        Distance 1921.72 miles

        Happy Valley, OR

        12000 SE 82nd Avenue
        Happy Valley, Oregon, 97086
        503-653-6086

        Distance 2021.07 miles

        Vancouver, WA

        8700 NE Vancouver Mall Drive
        Vancouver, Washington, 98662
        360-260-9212

        Distance 2022.43 miles

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